Telephone Systems in the Office

The telephone is probably the most important and the most used method of communication today. All over the world, telephones are being used extensively, whether in homes or in offices. When it comes to office phone systems, the system is particularly designed so that any number of users can use and share the same telephone lines, rather than using individual phones. Telephone systems like these are specifically designed for use by several people in a single location, like companies and large offices. Using these types of phone systems can mean lesser expenses for businesses, since it is proven to be more cost-effective than using regular telephone systems.

PBX – The PBX telephone system, or Private Branch Exchange, are phone systems which are designed specifically for corporate use in offices. The main purpose of a private branch exchange system is to create a private communication network among all those who use and share the external telephone lines. PBX systems are ideal for large and medium-sized companies and businesses. These phone systems are very cost efficient, as users can now share a few external phone lines, as compared to having all individual users having their own external lines.

Using a PBX phone system allows a person to communicate with another user on the telephone network by just dialing a 3 or 4-digit extension number. Plus, there are some additional features like voicemail with forwarding, reminders, screen display and screen call options. The private branch exchanges for office phone systems are also capable of answering the phones and greet their clients with auto-generated messages, plus live call transferring.

Automated Attendants – The Automated Attendant is a phone system accessory that can answer the phone calls by way of automatically generating electronic messages. Using this accessory or tool, callers will be allowed to route themselves within the phone system through a series of menu prompts. The voice mail systems are generally equipped with the basic automated attendant system.

Automated Call Distributor – Another phone accessory commonly used in office phone systems is the Automated Call Distributor or ACD. This accessory provides an efficient way of routing all incoming calls between programmed extension numbers. ACDs are mainly used in call centers or inquiry offices where it needs to process many incoming calls at the same time.

Computer Telephony Integration – The CTIs are used to connect a phone system to a computer or computer network. Important information is automatically retrieved from incoming calls, routed to the computers, where the data is processed for practical business purposes. There is another tool called the Key System Unit, or KSU, which contains useful features like call forwarding, extension dialing, and options for using voice mail. The Voice Over Internet Protocol or VoIP helps users to place voice information in digital form using the Internet.

These office telephone systems are incorporated into the standard system of analog telephones, fax machines, cordless and cellular phones, using a traditional telephone network, and they also have the option of communicating through the Internet using VOIP.

Jonathan Riddick is a researcher and writer for www.phonesystemdept.com, where you can get telephone system equipment at the best prices. Visit us for all your telephone equipment needs.

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